Do you offer technical support if needed?
Absolutely, we offer technical support for the duration of the contract. We are here to assist you with any technical questions or issues that may arise.
25Sep
25Sep
Do you offer training?
Yes, we provide a comprehensive 3-level training program. We also offer yearly training courses in either system maintenance or to refresh the theory and practice.
25Sep
Is a rental service available?
Yes, a rental service is available. Prices and further information can be obtained upon request.
25Sep
Is a user manual available?
User manuals are available in both Danish and English. Additionally, user manuals in Danish and English are provided for all additional accessories, such as the hydraulic winch and pumps.
25Sep
Is a warranty available?
The product comes standard with a 2-year warranty from the date of purchase. Any faulty parts or malfunctions resulting from normal use will be repaired or replaced at no charge during this warranty period. However, if malfunctions are caused by user carelessness, inadequate maintenance, or natural disasters, then repair and replacement services will be available only for a fee, regardless...
25Sep
Is it possible to subscribe to a maintenance contract?
A maintenance contract is not mandatory but can be provided upon request. Costs per visit need to be agreed upon.
25Sep
Delivery time if a critical piece needs to be replaced
We always keep important spare parts in stock, and these can be sent express for instant delivery. However, the 3-4 critical spare parts are included in the toolbox. A full catalog is available, listing the most important spare parts and other accessories.
25Sep
What can be done with the tubes once they need to be replaced?
Environment Solutions offers a recycling program for used or disposed tubes. This program not only provides a financial incentive but is also environmentally friendly.
25Sep
If the Flood Barrier gets damaged during use, do I need to remove it?
Minor repairs can be made on-site while the barrier is deployed. If you encounter a hole in the tube, you can repair it using a clam-seal. Alternatively, you can add more water to the barrier with a small pump to address minor damage. Tutorial videos for these repairs are available online.
25Sep
Is the Flood Barrier easily damaged?
Terminals and Junctions are constructed from robust aluminium materials. The tubes are made up of a woven and robust outer liner (not sewn together, a solution compromising strength and durability), and a water-resistant and flexible inner liner, that combine to a sturdy and durable watertube flood barrier, that is adaptable to normal obstructions.